Filatura Tollegno has achieved its goal, obtaining ISO 9001:2015 certification, thus confirming its constant commitment to improving processes as well as product and service quality. This achievement is the fruit of a process that required the company to consider all its key processes, the risks that could arise from them, the related mitigation measures, and the objective measurement of performance indicators, in the knowledge that “every action, whether preventative or remedial, must aim for continuous improvement: declaring the objectives of each process therefore becomes fundamental for its monitoring.” Fabio Quaregna, Compliance Manager at Filatura Tollegno, stated: “Another important aspect of this certification, which, like all ISO standards, is voluntary rather than mandatory, concerns the involvement of all stakeholders, both internal and external to the company. While “inside” resources are hired for their specific work, “outside” collaborators are instead qualified according to specific criteria and requirements shared with management. This is another important aspect, as one of the key points of ISO 9001:2015 concerns the dissemination of leadership: each employee must lead their part of the process, thus taking responsibility for the company’s challenges and objectives as a key player.”
